Politique de remboursement

Refund and Returns Policy

We want you to be happy with your purchase. If you change your mind, you can request a return within 14 days after receiving your order.

To request a return, contact us at briangrew@icloud.com with your order number and the reason for the return. Please wait for return instructions before sending anything back.

For change-of-mind returns, the customer is responsible for the return postage. The item should be returned in its original condition, with its original packaging and tags where applicable. You may handle the item as reasonably necessary to inspect its nature, characteristics, and functionality.

If an item is faulty, damaged, or incorrect, please contact us as soon as possible. We will work with you to provide the appropriate remedy and cover reasonable return costs where applicable.

Once we receive the returned item, or receive suitable evidence that it has been sent back where applicable, we’ll inspect it and process any approved refund to the original payment method. Refunds will be made within the timeframe required by applicable law. Your bank or payment provider may take additional time to show the refund.

Where cancellation rights apply, standard delivery charges will be refunded. Any additional cost for an upgraded delivery service will not be refunded.

This policy does not affect any consumer rights you have under UK or EU law.

For questions about returns or refunds, contact us at briangrew@icloud.com.